How to Add Phone Numbers
Navigate to Settings
Phone Numbers > Add Number > Add Phone Number
Change Country to your correct country
Select filter
Click on the 'Search by digit or phrases' field and enter a possible area code for the number you are looking to by
Update 'Match To' and change it from 'Any part of number' to 'First part of number'
Select Apply
Select a phone number you would like to purchase then press 'Proceed to Buy'
Repeat this step until you have enough phone numbers for as many agents needed
Be sure to select 'Edit Configuration' after purchasing a number and setup the number correctly. We recommend the following:
Enable Call Recording. Make sure to place a space inside to prevent any notifications about the call being recorded. Whatever is placed inside there will be spoken in a robot voice prior to a call connecting.
Turn off the Enable Call connect Feature
How to Assign Phone Numbers
Navigate to Settings > My Staff
Select the 'Pencil' icon on the agent you would like to assign a phone number to
Scroll down to 'Call & Voicemail Settings' and press it
Underneath 'Inbound Twilio Number' click the dropdown menu and select the number you would like to assign
Scroll down to the bottom and press Save.