In rare scenarios, we've found that messages from our support team inbox may not deliver to your inbox. Here are our guides on possible fixes which can help.
How to Whitelist an Email in Gmail
Log into your Gmail account.
Access Settings:
Click the Settings gear icon in the top-right corner.
Select "See all settings."
Create a Filter:
Navigate to "Filters and Blocked Addresses."
Click "Create a new filter."
Specify Address or Domain:
Input the email address or domain in the "From" field.
Apply Filter:
Mark the "Never send it to Spam" option.
Click "Create filter."
Whitelisting in Gmail Mobile App
Open the Gmail app.
Go to the Spam or Junk folder.
Select a message.
Choose "Report not spam."
How to Whitelist an Email in Outlook
Sign in to Outlook.com.
Open Settings:
Click the gear icon.
Select "Mail" and navigate to "Junk email."
Add Safe Senders:
Under "Safe senders and domains," click "+Add."
Enter the email address or domain.
Whitelisting in Outlook Mobile App
Open the app.
Select a message from the sender.
Tap the three dots.
Choose "Move to Focused Inbox" and confirm "Always Move."
How to Whitelist an Email in Yahoo Mail
Mark as Not Spam:
Open a message in the Spam folder.
Mark it as "Not Spam."
Additional Steps
Create a Filter:
Click the Settings icon, select "More Settings."
Choose "Filters" and "Add new filters."
Enter the necessary details and save.
Whitelisting in Yahoo Mail Mobile App
Open Yahoo Mail app.
Navigate to Spam.
Select the email.
Click "Move to Inbox."
How to Whitelist an Email Address in AOL
Use Contacts:
Log in and open "Contacts."
Click "New Contact," enter details, and save.
How to Whitelist an Email Address in Zoho
Log into Zoho Mail.
Navigate to Settings:
Select "Anti-Spam" and then "Email Address."
Add to Allowlist:
Click "+ Add" and input the email address.
How to Whitelist an Email Address in ProtonMail
Log into ProtonMail.
Access Settings:
Click the gear icon and "All settings."
Add a Filter:
Under "Filters," add the email or domain.
Select "Allow" and save.